PDMS : PARCEL DELIVERY MANAGEMENT SYSTEM
01. The Challenge
02. The Solution
Our comprehensive Parcel Delivery Management System addressed these
challenges through the implementation of various modules:
Daily tracking of parcel status, sender
performance, and sales representative activities.
• Claims and Tickets Management : Efficient handling of claims,
ensuring prompt resolution and customer satisfaction.
• Parcel and Exchange Management : Streamlined processes for
creating, modifying, and assigning parcels, as well as managing
exchanges.
• Runsheet and Inter-Depot Coordination : Organized runsheets
for efficient delivery and seamless coordination between depots.
• Payment and Driver Management : Automated forecasting and
planning of payments, along with robust driver tracking and expense
management.
• Financial Modules : Systems for managing expenses, transactions,
and cash movements, enhancing financial transparency.
• Customer Relationship Management (CRM) : An integrated CRM
system to facilitate commercial efforts and improve customer
relations.
Great mobile apps are like gifts, making our lives easier and more enjoyable. – David PogueÂ
03. The Result
The implementation of our Parcel Delivery Management System resulted
in a highly optimized and efficient logistics process. Key outcomes include:
• Increased Operational Efficiency : Streamlined parcel tracking,
statistics generation, and communication enhanced overall
operational efficiency.
• Customer Satisfaction : Efficient claims management and
improved communication led to increased customer satisfaction.
• Financial Transparency : The financial modules ensured accurate
tracking of expenses, transactions, and cash movements, enhancing
financial transparency.
• Real-Time Coordination : The mobile applications enabled real-
time updates, contributing to better coordination among drivers and
the logistics team.
• Data-Driven Decision Making : The statistical modules provided
valuable insights, facilitating data-driven decision-making for
senders and sales representatives.
This Parcel Delivery Management System has successfully transformed the
logistics process, overcoming challenges and delivering tangible results for
all stakeholders involved.
